Last update date: 03/05/2024
PLEASE READ OUR TERMS AND CONDITIONS BEFORE BROWSING OUR WEBSITE AND ACCEPTING OUR TERMS
This website (“site”) is provided by Experience Sport Lda, owner of the Experience Sport brand, the
Vimeiro Clube Aventura (“VCA”) brand, and the Dolce Clube Aventura (“DCA”) brand and their
activities.
This document governs the use of this site and creates a legal and binding agreement between the visitor
and Experience Sport, Vimeiro Clube Aventura, or Dolce Clube Aventura.
By remaining on the site, making a purchase or reservation, or accepting our terms, you agree to the
terms and conditions for its use.
Changes to the Terms and Conditions
Experience Sport reserves the right to add or modify the terms and conditions of this agreement whenever
it deems necessary, so you should review them each time you visit the website or make a
purchase.
It is the visitor’s sole responsibility to accept and comply with the terms and conditions when
accessing the website.
User Conduct
Experience Sport is not responsible for any inconveniences or damages caused during or by the use of the
website, nor for any illegal or inappropriate behavior by visitors.
1. Company Identification
These terms govern the sale of services and experiences/activities between Experience Sport Lda and the
customer.
Experience Sport is a tourism entertainment company, registered in the National Tourism Registry under
number 6019/2006, available on the Turismo de Portugal, IP website, RNAAT 67/2007, owner of the
Experience Sport brand, the Vimeiro Clube Aventura (“VCA”) brand, and the Dolce Clube Aventura (“DCA”)
brand.
Its headquarters are located at Rua do Cabecinho 1, loja G, 2530-826 Vimeiro. VAT number: 507870018.
2. Purchase and Reservation of Activities
2.1. Registering for an activity implies knowledge and acceptance of these terms and conditions.
Reservations should be made as far in advance as possible. To make a reservation, you should contact our
services by phone at 261 980 825 (call to national landline), through the website www.experience-sport.com, or via email at reservas@experience-sport.com.
You should only consider the reservation confirmed upon receiving confirmation from our services, either
by phone call, SMS, or email. On the day of the activity, you must bring proof of payment or any other
form of confirmation (voucher or similar) as proof of payment to present to the guide/instructor.
3. Activities
3.1. The Experience Sport offer and activity details are available for consultation on the Experience
Sport, Vimeiro Clube Aventura, or Dolce Clube Aventura websites, and can also be provided verbally or
sent upon request for information or booking.
3.2. Since activities strongly depend on weather conditions, the scheduled date may need to be changed.
The information provided by Experience Sport regarding the duration and type of activity is always an
estimate under ideal circumstances, therefore no compensation is due for changes in activities or their
schedules.
3.3. Experience Sport reserves the right to cancel activities without any obligation to pay
compensation.
3.4. Experience Sport will refund the amount already paid, after deducting costs incurred for organizing
the respective activity, in the following cases:
a) The required minimum number of participants for each activity is not met (when applicable);
b) Weather, water conditions, safety, or other factors make the activity impractical;
3.5. Confirmation of activities is usually made one or two days before the scheduled date. Due to
weather instability, Experience Sport reserves the right to confirm activities up to 12 hours before
their start.
3.6. The right to participate in an activity with the corresponding voucher/proof of purchase ends
when:
a) The client does not show up at the location and time indicated in the booking confirmation or as
communicated for the activity;
b) The client does not present a valid ticket/voucher/proof of purchase or booking confirmation before
the activity starts;
c) According to Experience Sport’s management, the reservation, confirmation, or payment for the
respective activity was not made or received. In all these cases, the activity is considered to have
taken place, and the voucher loses its validity. This also applies to situations where the activity
cannot be performed due to the circumstances described in section 3.2.
d) In case of no-show on the day of the activity, and if the activity has not been fully paid, a fee of
€10 per person will be charged (due to activation of insurance, guides, transport, etc.). For vouchers
from experience providers such as Odisseias, Smartbox, etc., their rules apply, meaning the voucher will
be marked as used with no refund.
3.7. Participants must follow instructions given by the guide/instructor and other Experience Sport
staff during and after the activities. Experience Sport is not responsible for any consequences
resulting from client misconduct or failure to follow previously indicated rules.
3.8. By participating in an activity, clients accept the inherent risks involved, and Experience Sport
cannot be held liable for them.
3.9. Experience Sport is not responsible for any damage or loss of personal equipment (clothing,
cameras, video cameras, etc.).
3.10. Experience Sport cannot be held responsible for accidents resulting from participants’
recklessness or failure to follow instructions from guides or instructors.
3.11. Experience Sport cannot be held responsible for acts beyond its control or will, including those
of its employees.
If you have any issues on the day of the activity or wish to make a complaint, please contact Experience
Sport management directly at geral@experience-sport.com
as soon as possible, so that we can analyze and improve our service.
4. Weather Conditions and Technical Unforeseen Events
The execution of activities is subject to favorable technical and weather conditions.
If such conditions are not met on the day of the activity and the activities are canceled, you will be
offered the possibility to make a new reservation, with the client selecting a new date, always subject
to the weather conditions on that day and Experience Sport’s availability.
If the client incurs expenses or losses due to a cancellation on the day itself caused by adverse
conditions or unforeseen events beyond Experience Sport’s control, Experience Sport cannot be held
responsible for these.
5. Risks and Responsibilities
It is the client’s responsibility to ensure that they are in suitable health conditions (physical and
mental, etc.) to participate in the contracted activities.
In case of doubt, the client should contact Experience Sport, Vimeiro Clube Aventura, or Dolce Clube
Aventura regarding the activity they intend to purchase.
The purchase or reservation of an activity with Experience Sport, VCA, or DCA implies the following from
the client:
a) The commitment to inform Experience Sport of any health problems and/or physical conditions that may
be affected by the activity or affect its normal execution.
b) The acknowledgment and acceptance that there are inherent risks associated with any outdoor activity
involving physical effort and/or taking place in isolated locations, such as hiking, biking, canoeing,
stand-up paddleboarding, jeep rides, kart cross, participation in games, team challenges, obstacle
courses, and similar.
c) The declaration that the client has the physical capacity to complete the chosen program.
5.1. Restrictions
We ask that any restrictions be mentioned prior to purchase/reservation so that we can take the
necessary measures to meet the client’s needs.
5.2. Difficulty Levels
The difficulty level of activities offered by Experience Sport is generally communicated in the activity
details or at the time of booking confirmation.
Most of Experience Sport’s offerings are of easy to moderate difficulty, except for hiking trails, bike
rides, and/or activities that may require greater physical effort and a minimum physical condition.
6. Payment Terms
Individual Programs: Any activities for individuals can be purchased or reserved via website,
phone, email, or in person. The activity can be reserved in advance or paid in full at the time of
reservation.
Corporate Programs: 50% upon contract award, remaining 50% three days before the activity
date.
Included and Not Included Services: Services included in the price are always specified in the
“INCLUDES” section of the program description on the website or, in the case of personalized proposals,
in the same section of the proposed program.
Anything not listed in the program or not mentioned in this section is NOT included.
Experience Sport reserves the right to include a “NOT INCLUDED” section to highlight to the client
services that are not included, when deemed especially relevant.
6.1 Accepted Payment Methods
Payments to Experience Sport can be made in cash, by ATM card, or by bank transfer.
Experience Sport only accepts ATM card payments with national debit cards.
Experience Sport does not accept credit cards or international cards.
Experience Sport does not accept payment by cheque.
Bank transfers should be made to IBAN PT50 0007 0000 0032 2176 2862 3, with proof of payment sent to the
email: geral@experience-sport.com, including the service
name, client name, and activity date.
7. Cancellations and Refunds
Experience Sport reserves the right to cancel a program under the following circumstances:
a) Extreme weather conditions that compromise the safe and comfortable execution of the activity. In
this case, Experience Sport commits to promptly reschedule the activity. In exceptional cases where a
refund is justified, Experience Sport will refund the client.
b) When the minimum number of participants required to carry out the activity is not met. In these
cases, registered participants may reschedule or opt to cancel the activity.
c) War or threat of war, terrorism, strikes, fire, natural disasters, and other similar situations
beyond Experience Sport's control. In these cases, if circumstances allow, Experience Sport will propose
a new date or suggest an alternative program.
Cancellation by the client: Cancellation of any previously confirmed activity will incur charges
according to the general conditions:
a) Cancellations up to 30 days before the activity – a cancellation fee of 30% of the total cost
applies;
b) Cancellations up to 15 days before the activity – a cancellation fee of 50% of the total cost
applies;
c) Cancellations less than 2 days before the activity – a cancellation fee of 100% of the total cost
applies;
d) All canceled reservations will incur a fee of 15% of the total reservation value or a minimum fee of
€100.
8. Guarantees: Mandatory Insurance and Responsibilities
All risks inherent to the execution of tourism animation activities conducted by Experience Sport are
covered by a personal accident insurance policy and a civil liability insurance policy, with coverage as
stipulated by current legislation, namely:
i) Payment of treatment expenses, including hospital stays and medications, up to an annual amount of
€3,500;
ii) Payment of a capital sum of €20,000 in the event of death or permanent disability of clients, with
the death benefit reduced to funeral expenses reimbursement if the client is under 14 years old;
iii) Civil liability insurance covers €50,000 per claim, with the policy guaranteeing damages caused by
claims occurring during the policy period, provided claims are made within one year after contract
termination.
Note: Any expenses above these amounts cannot be charged to Experience Sport. If you wish to insure the
activity for amounts exceeding those contracted and/or stated in the policy, Experience Sport may
request a specific proposal from the insurance company.
Experience Sport is not responsible for any damage or accident occurring during activities that are not
covered by its Civil Liability Insurance and Personal Accident Insurance taken out on behalf of
participants.
All activities conducted by Experience Sport are supervised by qualified professionals.
All Experience Sport activities are subject to a Safety Plan based on the risk assessment of each
activity.
a) Insurance is not activated if participants are intoxicated or under the influence of narcotics,
drugs, or other toxic substances not prescribed by a doctor;
b) The company is not responsible for any damage or accident occurring during the program or activity
that is not covered by legally required insurance.
8.1. Emergency Means Available
Portugal has a national emergency system that can be accessed anywhere in the country by dialing 112,
free of charge.
All Experience Sport staff are certified in first aid.
Experience Sport has first aid kits and communication and transport means that can be used by its
technicians to call for help (mobile phones, vehicles, cars, bicycles, motorcycles, canoes).
9. Procedures in Case of an Incident
All Experience Sport activities, guided and self-guided, are preceded by a safety and conduct briefing
aimed at informing clients about best practices, rules, and safety.
Regarding incidents, there are operational rules that involve costs not covered by Personal Accident
Insurance and that everyone must be aware of at the time of booking. The procedures to follow in case of
an accident are:
a) The client is responsible for the payment of transportation to the assistance and treatment location
whenever the emergency service considers that the nature of the occurrence does not justify the use of
an ambulance.
b) Reimbursement of assistance and treatment costs by the insurer is made afterwards, as a refund.
Therefore, the injured party must pay all costs related to the services provided.
c) Experience Sport is responsible for filling out and submitting the incident report to the insurer, as
well as assisting the injured party in sending proof of immediate assistance and treatment expenses paid
by the insured for reimbursement purposes.
d) After this procedure, the relationship between the injured party and the insurer will continue
directly, without Experience Sport's involvement.
e) The insurer, depending on the type of incident and assessment of damages, will decide the amounts to
reimburse within the coverage limits mentioned in section 6.
10. Equipment: Rental Conditions, Technical Support, and Responsibilities
The client assumes full responsibility for the equipment rented from Experience Sport during the rental
period. This responsibility may extend up to the full value of the equipment.
It is the client’s duty to ensure the security of the equipment, among other precautionary measures,
whenever the equipment is left unattended or used freely without supervision. The client must guarantee
the safety of the equipment.
Equipment must be returned in the same condition as at the time of rental. If the client detects any
anomalies upon receipt, they must report them to the monitor.
The rental is carried out with the delivery of all necessary materials to safely perform the activity,
except when otherwise stated.
Upon return, if any anomalies or damages are detected, Experience Sport reserves the right to charge a
fee for the damage(s) caused.
Although the equipment is delivered in good working order, the client must be knowledgeable about it
when reserving and renting, and be able to address and resolve any issues that may arise during use. In
the case of bicycle rental, the client should know how to fix minor issues such as changing an inner
tube and adjusting gears or brakes. If this condition is not met, an additional fee will be charged for
any service call to repair these minor problems.
In guided programs, it is the guide’s responsibility to assist the client in resolving such
issues.
Participants assume all risks inherent to the activity they have booked.
It is the client’s responsibility to provide power supply whenever the equipment requires it.
11. Gift Vouchers
Experience Sport, through its projects Vimeiro Clube Aventura and Dolce Clube Aventura, offers the
opportunity to purchase gift vouchers.
Once the type of voucher is selected (either directly at the project locations mentioned, through
partners, affiliated stores, websites, or other means), Experience Sport will send you, after payment, a
voucher granting the right to participate in the purchased activity.
The voucher must be presented on the scheduled day of the activity.
11.1. Purchase of the Voucher
Vouchers can be purchased in person at the Vimeiro Clube Aventura or Dolce Clube Aventura locations, or
requested via phone, SMS, or email.
11.2. Delivery of the Voucher
The voucher is sent by email or in physical format. Delivery is made within 3 days after payment is
received. If you do not receive the voucher, please check your email spam folder or contact the
respective projects.
The voucher can be sent to you or directly to the recipient, as long as the recipient’s details are
clearly identified. If, for any reason, your voucher does not reach the recipient, we will send a new
voucher at no additional cost (valid only for email deliveries), and the lost voucher will be
cancelled.
11.3. Voucher Booking
Activities associated with gift vouchers must be booked in advance. Reservation requests should be made
in person, by phone, SMS, or email at the respective projects.
Activities are only reserved after receipt of confirmation.
The voucher must be presented on the scheduled day of the activity.
11.4. Voucher Validity
All vouchers are valid for 1 year from the date of purchase, unless otherwise indicated on the
voucher.
Any voucher presented after expiration will not be considered valid. Activities may be carried out upon
payment.
11.5. Voucher Description
Each voucher description is available on the purchase page of each website, www.vimeiroclubeaventura.com or www.dolceclubeaventura.com, as explicitly as possible.
However, voucher content and format may vary throughout the year.
Updated details are available by email, in person, phone, or SMS. These details may also be included in
the voucher sent and at the time of booking confirmation.
11.6. Voucher Exchange
Voucher exchange is allowed as long as the exchanged voucher is available in the voucher
catalog.
11.7. Partner Vouchers
Experience Sport is available through the Odisseias platform. Use of any voucher obtained through this
platform must be requested with prior reservation.
12. Photos and Videos
Experience Sport reserves the right to use photographs and videos recorded during the activities solely
for promotional purposes.
Therefore, unless otherwise stated in writing prior to the activity, participants grant all rights and
authorize the use of photos and videos taken during the activities and the periods before and after
them, for posting on the website and sending audiovisual material to all clients, as well as for
marketing and advertising actions by Experience Sport or its partners. All copyright rights are reserved
by Experience Sport.
13. Inquiries and Complaints
Experience Sport responds to any inquiries about its activities via email or phone within a maximum
period of 2 to 5 days. Failure to respond may mean that the inquiry or complaint did not reach
us.
Our clients’ opinions are important to us. If you have any suggestions or complaints, please do not
hesitate to present them, as this is the best way to improve our service and satisfactorily resolve any
disputes.
In case of a problem during a program, the client should immediately contact one of their guides or
monitors.
If you wish to file a complaint, it must be done in writing within a maximum period of 30 days after the
end of the program.
Experience Sport has a Complaints Book, both physical and online.
Experience Sport and its projects, Vimeiro Clube Aventura and Dolce Clube Aventura, also have profiles
on TripAdvisor and Google where clients can share their experiences and comments.
In the case of a consumer dispute related to purchases made on the website www.vimeiroclubeaventura.com, consumers may resort
to the Consumer Conflict Arbitration Center of Lisbon, located at www.centroarbitragemlisboa.pt, for extrajudicial
dispute resolution.
14. Law and Jurisdiction
This Terms and Conditions document is governed by Portuguese law.
All disputes arising from the interpretation or execution of these Terms and Conditions shall be settled
by the Court of Lourinhã, with express waiver of any other jurisdiction.
15. Contacts
Any contact can be made by calling 261 980 825, selecting the number that corresponds to the desired
project, or by email to the general email:
geral@experience-sport.com.
Right to File a Complaint
The Data Subject has the right to file a complaint with the supervisory authority
